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Frequently Asked Questions

Where is the event located?

Each event's location will be provided on the event page and in your ticket confirmation. We host our events at unique venues across Long Beach, so check your event details for the exact address!

Is there an age requirement?

Most of our events are 21+. Please bring a valid ID to gain entry. Specific age requirements will be listed on the event page if they differ.

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What time should I arrive?

Doors open at the specified time on your ticket. Arriving early ensures you have the best experience and don’t miss any opening acts!

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Will there be food and drinks?

Yes! Our venues often have bars, and some locations include food vendors. Check the event details for more information on what will be available.

Yes, we can revamp your existing website without starting from scratch. We evaluate your current site, identify areas for improvement, and implement updates to enhance functionality, design, and user experience while preserving your existing content and structure.

What should I bring to the event?

Please bring a valid ID, your ticket (digital or printed), and cash/cards for any purchases. We also suggest bringing a light jacket, as some venues are indoor-outdoor spaces.

Absolutely, we offer comprehensive website maintenance services. These include regular updates, security checks, performance optimization, and content updates to ensure your website remains secure, fast, and up-to-date.

Can I re-enter the venue once I leave?

Re-entry policies vary depending on the venue. Refer to the event details or ask at the door upon arrival.

Yes, we specialize in search engine optimization (SEO) to improve your website's visibility on search engines. Our SEO services include keyword research, on-page optimization, content creation, and technical SEO to help increase your organic traffic and rankings.

What’s the refund policy?

Tickets are non-refundable unless the event is canceled or rescheduled. If you're unable to attend, you may be able to transfer your ticket to a friend. Check Shotgun’s transfer options for more details.

Are tickets transferable?

Yes! You can transfer your ticket to someone else through Shotgun’s platform if you can’t make it. Follow the instructions on Shotgun’s website for a quick and easy transfer.

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How can I stay updated on future events?

Follow us on social media or join our mailing list to stay in the loop about our upcoming events, artist announcements, and ticket drops!

Yes, we offer a wide range of graphic design services beyond web design. Our services include logo design, branding, print materials, social media graphics, and more. We aim to provide cohesive and visually appealing designs for all your business needs.

What’s the vibe of a Secret Service LBC event?

Our events are all about connection, good vibes, and a shared love for house, disco, and techno music. We cultivate an inclusive and high-energy atmosphere where everyone is welcome to express themselves.

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